Mitsubishi Electric Enhances Service Department

Tuesday, December 04, 2007


Marks growth of technical service department

SUWANEE, Ga., December 4, 2007 - Mitsubishi Electric HVAC Advanced Products Division has improved the efficiency of its service department operations and promoted Tony Hayes to national service director.

"Tony has been instrumental in creating new, innovative ways to streamline service and technical response to our customers," says William Rau, senior vice president and general manager, Mitsubishi Electric HVAC. "His leadership has helped expand the technical service department and our ability to meet customers' needs. Just this year, we will provide at least 4,000 customers with technical service training education."

In his new position, Hayes is responsible for 12 area and regional zone service managers. Hayes also is responsible for the four Mitsubishi Electric HVAC training centers in Atlanta, Dallas, Chicago and Irvine. His team conducts all of the service training classes and oversees the training rooms and operating equipment. Additionally, Hayes oversees three technical service advisors in his department to manage all incoming calls.

According to Rau, Hayes has been integral in increasing the productivity and efficiency of the service department. With four training centers nationwide, Mitsubishi Electric HVAC has been able to offer a variety of service training classes to promote continuous education, rather than only troubleshooting issues once they arise.

Another enhancement to the service department is the addition of the Issue Tracking System (ITS), which monitors all of the technical calls coming into the department. Because all callers now receive a live answer, customers never have to worry about receiving an automated response to their inquiries. Customers are quoted a call-back time and a member of the service department promptly returns the call. According to Hayes, the average call-back time on most days is just 10 minutes or less.

Based out of Suwanee, Ga., Hayes first joined Mitsubishi Electric HVAC as a regional service manager in February 2000. He was then promoted to national service manager in 2004. Before joining the company, Hayes worked in the HVAC industry for 14 years, first as a field service manager for consumer and commercial electronics, and later as a national service manager.

For more information about the variety of training classes offered by Mitsubishi Electric HVAC, please visit and click on the "Training" tab.

About Mitsubishi Electric HVAC Advanced Products Division
For more than 27 years, Mitsubishi Electric HVAC Advanced Products Division, headquartered in Suwanee, Ga., has been a leading marketer of intelligent air-conditioning and heating technology, manufactured by its parent corporation, Mitsubishi Electric. The Division's market distribution includes North America, Latin America, the Caribbean and Bermuda.

Mitsubishi Electric HVAC, an Official Sponsor of the PGA TOUR and Champions Tour, continues to build brand loyalty, increase its market position and deliver exceptional customer service through the Mitsubishi Diamond Alliance program. This program is a strategic platform of training-based achievement programs designed to synergize the efforts of Mitsubishi Electric HVAC distributors, contractors and design engineering firms. For more information on the Mitsubishi Diamond Alliance, Mr. Slim® split-ductless cooling and heating systems, CITY MULTI® Variable Refrigerant Flow Zoning (VRFZ) systems, compressors, PlasmaPure room air purification systems, a full line of accessories for the Mr. Slim product line, including Line-Hide line-set covers and the Mitsubishi Electric HVAC Advanced Products Division, call 800/687-1966 or visit

CITY MULTI installations received Honorable Mention and Runner Up awards in the New Construction category of the 2007 Design/Build Awards Competition sponsored by Contracting Business. Additionally, a 2007 Contracting Business survey named Mitsubishi Electric HVAC as contractors' top preferred brand. A 2006 survey by ACH&R News listed Mitsubishi Electric as contractors' most preferred ductless manufacturer and the number one brand in price/value, availability, reliability and performance specifications. In 2005, the CITY MULTI products were named as one of the top 100 smart products for buildings by Building Magazine and received a Bronze Award in the HVAC product category in 2005 for Consulting Specifying Engineer's Product of the Year contest. In 2004, Mr. Slim products received a Bronze Award in ACH&R News' Dealer Design Awards contest.


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